Privacy Policy

This privacy policy applies to all users of the (‘The Watch Directory LTD’) and referred to as the ‘The Watch Directory’ for the remainder of this document.
By using any part of the website - registering, placing an order or submitting an enquiry, you agree to be bound by this privacy policy.

The website may contain links to third-party websites that are not owned or controlled by ‘The Watch Directory’. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party websites. In addition, ‘The Watch Directory’ will not and cannot censor or edit the content of any third-party site.
By using the website, you expressly relieve ‘The Watch Directory’ from any and all liability arising from your use of any third-party website.

The website servers that support the Website, as well as many of our operations, are located in the United States. In order to properly protect Personal Data that we receive in the United States about EU residents, we adhere to the US-EU Safe Harbour Privacy Principles with respect to the use and processing of such data in the United States ("EU Safe Harbour"). For further background about the EU Safe Harbour, please refer to the U.S. Department of Commerce's website at here , or contact us as described at the end of this Privacy Policy.

By providing us with your personal information on our Website or in the course of using our services, you consent to the transfer of your Personal Data to companies outside the EU, including SagePay in accordance with this Privacy Policy (please refer to ‘Third Party Rights’ included in this policy). View SagePay's privacy policy here .

You can browse this Website without providing any personal data (although, please see the "Cookies" section below).

The information we collect helps us deliver the goods to customers address securely and safely. We collect the following types of information:

  • • Web page http headers (IP address and host name) along with the date and time of site access.
  • • Information provided by visitors through online forms, such as names, email addresses, home addresses, phone numbers.
  • • Information regarding which pages visitors access.
  • • Automatic information and cookies (See also the "Cookies" section below).
  • • The names and email addresses of visitors that communicate with The Watch Directory via email.
  • • To ensure that we are providing materials of interest to you, we may monitor whether you have clicked on any images and/or links within our website.

The Watch Directory does not store your credit or debit card data except for the last 4 digits of your card number and card type. All information, from addresses to card information, is transmitted via Secure Sockets Layer (SSL).

We use your personal data to fulfil your order, enhance your customer experience, and to communicate marketing information. We may also use your personal data for updating and maintaining our records, and conducting research for feedback purposes.

We only store and use your personal data for business or operational purposes. We may also process your personal data for the purposes of obeying with legal requirements.

When you provide your personal data to us, you are consenting to sharing it with parties as described below:

Service Providers: We contract with service providers to perform certain functions on our behalf. Examples include site analysis providers such as Google Analytics and Matamo. Their access is limited only to the Personal Data needed to perform the functions carried out on our behalf, and only for the purpose of performing those functions, and they are prohibited from using or disclosing the Personal Data for other purposes.

Consent: Other than as mentioned above, we will inform you when your personal data may be shared with third-parties not described above, and you will be given the opportunity to choose not to share your data with these parties.

If you have any questions or concerns about how we share your personal data, please contact us using the information listed below. We reserve the right to use and divulge any information that is not obviously identifiable as we see appropriate. Subject to certain exceptions, you have the right of access to your personal records and information that we hold about you.

Please email [email protected] to obtain this information.

We maintain practical measures to protect the security of your personal data, and only keep it for as long as is necessary. Some of the specific security measures we maintain include:

We work to protect the security of your Personal Data during transmission by using Secure Sockets Layer (SSL) software, which encrypts Personal Data you input.

We store Personal Data in a restricted access format.

We transmit Personal Data in an encrypted format.

Our networks are secured with certified firewalls in a multi-layered fashion with redundancy.

Our network related equipments (e.g., firewalls, routers, switches, etc) are secured with a password, and access is limited to authorized network engineers.

We only keep information that is necessary for us to provide you with the service you have requested, and only for as long as it takes for us to provide that service.

If you have requested that we do not use your details for marketing purposes, we may still need to keep them for our records only.

We will keep records of any transactions on this website for a minimum of ten years from the end of the interaction.

We will keep other information about you if it is necessary for us to do so to comply with the law.

By submitting personal data on our website, you understand and agree that we may use your personal data (phone number, email address, or postal address you provide to us to contact you by telephone, email or SMS), to assist you with your order, or to discuss other products and services that we may provide.

We use Google Analytics in order to improve and optimise our website for our users. Google Analytics create user profiles using aliases and small text files which are placed on your computer ("cookies"). These tell Google Analytics about how you use this website. This information is sent to their servers and stored securely there. Google uses this information to analyse how customers use our website, create reports about activities on the website and to perform other services connected with use of the website. IP Masking is used to ensure that IP addresses and personal data cannot be attributed to a specific person.

We also use the web analysis service Matomo (formally Piwik) which works in the same way as Google Analytics above but stored on the same server as The Watch Directory.

The website receives and stores different types of information whenever you interact with it. We use "cookies" to obtain certain types of information when your browser accesses our website and upon login, such as: your name and your email address.

Cookies are fragments of information that are transferred to your computer's hard drive via your web browser. This allows us to provide you with a personalised experience by recording information about your preferences.

Your web browser will be set to accept cookies automatically, but you do have the option to decline them. Please check the “Help” section on your browser for information on how to do this.

We do not store passwords or any other information about a visitor in a cookie that could identify them, their location, or their financial information.

We use accumulated customer information to help us understand how our website is performing and how we can improve performance. We may provide this information to other companies, such as third-party advertisers (such as Google). This information will NOT include any personal details that can be used to identify individuals.

Cookies Used by The Watch Directory are the following:

  • • Security Cookies – Session cookies used to support security measures within the site.
  • • Cart – Session cookies used to store the item information in your basket.
  • • Google Analytics – Web analytics tracking.
  • • Matomo (formally Piwik) – Web analytics tracking.
  • • Cloudflare – CDN / Proxy to help us serve content quickly and safely.

If you do not want to receive cookies from us, please follow the procedures below.

  • Click here to control your cookies on Chrome.
  • Click here to control your cookies on Firefox.
  • Click here to control your cookies on Internet Explorer.
  • Click here to control your cookies on Safari.

If you do not want to be tracked by Google Analytics please click the button below.

As a customer of The Watch Directory, you have the ability to review and update the personal data that we hold about you. Personal data can be accessed and updated by emailing us at [email protected], or by logging into your account on the website.

For information about your rights to access other Personal Data that we hold, please contact us at [email protected]

We reserve the right to change this Privacy Policy at any time. If you are an account holder we will notify you of the existence and location of the new or revised privacy policy via email.

If you have any concerns about privacy or have any questions or comments, please email us at [email protected]

Privacy Policy last amended 14th March 2018

The Watch Directory LTD removes all liability from itself, in the even of any descriptive, visual or numerical errors (such as pricing).

All products are subject to availability. The Watch Directory LTD reserves the right to withdraw any goods purchased or made available for sale without notice. (This does not affect your statutory rights).

The Watch Directory LTD is not affiliated with any of the watch manufacturers advertised unless otherwise stated.

Here at The Watch Directory, our guarantee to you, is to only provide watches that meet out strict criteria for quality, condition and value.

Every watch is fully inspected by an expert on arrival, making sure it is complete with the manufacturer's warranty card or papers, packaging / manufacturer's box, instruction manual(s) plus any other accompanying accessories.

Our promise is to never sell something that we wouldn't be happy with ourselves, if we wouldn't be happy with it, then why would you be.

Please select from the listed enquiry type to ensure relevant department receives your request.
This will allow us to respond promptly and efficently.