Returns & Refunds
The Watch Directory LTD hopes that you will be delighted with your purchase(s). However, we understand that sometimes purchases are returned or require cancellation. In the unlikely event that you’re not completely satisfied with your purchase(s) we have clearly outlined ‘The Watch Directory’ returns and refunds policy below:
All returns and refund requests must be emailed and confirmed in writing within 14 days of receipt of your purchase(s). By not conforming to this requirement your returns & refunds rights will be waivered and any returns or refunds will be at the discretion of ‘The Watch Directory’. We ask that you state the reason for your return so we are best able to assist you. Please note this only applies to items marked ‘In Stock’ as special/custom orders are not eligible for this section.
Any purchases made online through ‘The Watch Directory’ website www.thewatchdirectory.com that are marked as ‘In Stock’ are eligible to be returned for a full refund or exchange within 14 days of receipt as per the online and distance selling regulations*. This is subject to clause 1.1 through to 8.1 are adhered to and conformed with where relevant.
Any purchases made online through ‘The Watch Directory’ website www.thewatchdirectory.com or directly that are marked as ‘Not In Stock’ are not eligible to be returned for a full refund or exchange within 14 days of receipt as per the online and distance selling regulations*. These are deemed as ‘Special or Custom orders’ and are purchased specifically on your request and not already held in stock by ‘The Watch Directory’ therefore not being eligible for a refund or exchange.
Any purchases made online through ‘The Watch Directory’ website www.thewatchdirectory.com or directly that are marked as ‘Not In Stock’ are liable to a 30% cancellation fee. By agreeing to purchase based on ‘‘Not In Stock’ you are aware that once the purchase is placed and confirmed this items is unable to be returned or cancelled. In the event of a cancellation, forfeit to purchase the 30% cancellation fee will be charged by ‘The Watch Directory’ from the initial deposit placed to confirm the order, or any refund agreed is at the discretion of ‘The Watch Directory’.
Any purchases eligible to be returned for a full refund or exchange within 14 days of receipt as per the online and distance selling regulations* cannot be refund unless returned in the exact same condition as dispatched and received from the product packaging, parts, accessories, links if removed and agreed along with the product itself.
The outlined refund policy applies only to purchases online through ‘The Watch Directory’ website www.thewatchdirectory.com. For purchases collected or delivered in person if either mark as ‘In Stock’ or ‘Not In Stock’ are subject to The Watch Directory’s discretion and so not automatically apply for a full or any refund.
Any purchases returned outside of the 14 days returns policy period and are not notified in writing as stated above, will not be eligible to the 14 days’ refunds and returns policy as outlined in the distance selling regulations* These purchases will be reviewed by The Watch Directory’ and a decision made on how to treat the possible return and refund at the companies’ discretion.
The above refund & returns policy does not affect your consumer statutory rights, are in correspondence with all other rights such as trading standards and government guideline.
The Watch Directory LTD removes all liability from itself, in the even of any descriptive, visual or numerical errors (such as pricing).
All products are subject to availability. The Watch Directory LTD reserves the right to withdraw any goods purchased or made available for sale without notice. (This does not affect your statutory rights).
The Watch Directory LTD is not affiliated with any of the watch manufacturers advertised unless otherwise stated.
Here at The Watch Directory, our guarantee to you, is to only provide watches that meet out strict criteria for quality, condition and value.
Every watch is fully inspected by an export on arrival, making sure it is complete with the manufacturer's warranty card or papers, packaging / manufacturer's box, instruction manual(s) plus any other accompanying accessories.
Our promise is to never sell something that we wouldn't be happy with ourselves, if we wouldn't be happy with it, then why would you be.