Terms & Conditions


These terms and conditions apply to all users of the www.thewatchdirectory.com, a website owned and operated by The Watch Directory LTD. (‘The Watch Directory LTD’) and referred to as the ‘The Watch Directory’ for the remainder of this document. By using any part of the website - registering, placing an order, submitting an enquiry or entering a competition, you agree to be bound by these terms and conditions.

Please note that these terms and conditions may be amended or update at any time and without notice. If you have any queries concerning our terms and conditions, please email [email protected] or call +44 (0) 1795 500 827 before proceeding to complete any action on the site of ‘The Watch Directory’


The website may contain links to third party websites that are not owned or controlled by ‘The Watch Directory’. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party websites. In addition, ‘The Watch Directory’ will not and cannot censor or edit the content of any third-party site. By using the website, you expressly relieve ‘The Watch Directory’ from any and all liability arising from your use of any third-party website.


For detailed information regarding our privacy policy and data security, please refer to our privacy policy.


Once a sale item has sold out it is no longer available to order in at the sale price unless otherwise stated by ‘The Watch Directory’. Some items are reduced due to condition, these items are still in full working order but may have some minor marks/damage and this will be fully described informing the items is as mentioned in the product description when advertised for sale.


Some items may not come with the warranty card/certificate enclosed, the warranty for certain brands will be held for 14 days and sent once the returns period has expired however you will be informed of this prior to dispatch or ordering to notify you.


By placing an order, you agree to the terms and conditions here stated. All orders are subject to availability and confirmation of price, this conformation will be confirmed within 24 hours of the order of which then the order is placed and active once this is notified.


Pricing and availability: All prices for goods and services on this website are displayed in £/GBP sterling, and are inclusive of VAT where applicable. Please note that Pre-owned/Unworn watches are not eligible for VAT transactions as they are sold on the 718 VAT/Margin Scheme of which not VAT or In-put TAX is claimed or claimable and so cannot be passed on, these items are not eligible for Export, ECC Reverse Charge Supply or a VAT Invoice for any use.


Delivery charges may be applied on a per order basis – the total cost of your order will include the cost of goods and delivery charges minus any promotional discount (if applicable). All prices displayed are subject to change without notice.


In order to purchase goods or services from ‘The Watch Directory’ you must be over 18 years of age and have a valid debit or credit card. By placing an order, you warrant that all details provided by you are true and accurate, that you are the authorised user of the debit or credit card used to place the order and that sufficient funds are available to complete the order. ‘The Watch Directory’ retains the right to refuse any order they feel does not meet the criteria they require for a ‘secure’ transaction.


From time to time we may need to perform further checks via email or telephone. This may be in the form of further identification or proof of address. If you do not respond to requests for such checks, it will delay any dispatch of stock items, or your order being placed and so may result in cancelation or the suggested order time advertised.

3.8 Payment:

Upon receiving your order, we will conduct standard pre-authorisation checks on your payment card to ensure that sufficient funds are available to fulfill the transaction. Your card will be debited once your order has been placed of the amount stated on your order. (see below).

3.9 Contract:

On placing an order with us you will receive an email from [email protected] acknowledging receipt of your order. Please note that your order is subject to availability and this email does not constitute acceptance of your order. Once your items have been sourced or collected and are ready for delivery, we will send you a confirmation email, which will constitute our contract with you to supply the goods and services detailed within the email. This email and process is aimed to be completed within 24 hours of your order placement.

3.10 Shipping:

Dispatch times may vary and are subject to availability of stock. You should also factor in any additional time required to complete requested services (such as bracelet adjustment or bespoke changes). Once your order is shipped you will receive an email containing the tracking number and method used with a link to view the status of your order. Our delivery guarantees are limited to mainland UK and may be subject to delays outside of our control. We will not be held responsible for services supplied by third parties or delays within the postal network. For detailed information concerning delivery pricing and dispatch timing please see the Delivery section.

3.11 Discounts:

From time to time we may offer discount codes to our registered customers; such codes are governed by the terms and conditions explicitly set out against them. Any discount codes made available for use on the website will be available for a limited period of time only and may be withdrawn without notice at any time.


The content displayed within this website, except all User Submissions (as defined below), including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like (“Content”) and all the registered and unregistered trademarks, service marks and logos contained therein (“Marks”), are owned by or licensed to ‘The Watch Directory’, subject to copyright and other intellectual property rights. ‘The Watch Directory’ and its licensors reserve all rights.

Such Content is provided for your information and personal use only and may not be used for the purposes of a business or commercial enterprise. You are not permitted to publish, manipulate, distribute or otherwise reproduce any of the content supplied to you or that appears on this website without prior permission.


Users may submit images, comments and reviews for publication on the website – such user-generated content is subject to the following terms and conditions: By submitting material to this website you automatically grant ‘The Watch Directory’ the royalty-free, perpetual and exclusive right and license to use, reproduce, modify, publish and create derivative works from such material worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also acknowledge that ‘The Watch Directory’ is not obliged to publish any material submitted by you, and may remove any previously submitted materials from the website at any time.


You are solely responsible for your own submissions and the consequences of posting or publishing them. When submitting material to the website, you affirm that you own or hold the necessary licenses, rights and consents to the material you are submitting. In submitting materials, you agree that you will not: submit copyrighted materials for which you do not have consent; publish defamatory, obscene or libelous content, or subject matter likely to cause offence; impersonate another person; publish malicious content likely to damage ‘The Watch Directory’ or a third party.


The Watch Directory does not endorse any opinion, recommendation, or advice expressed within user submissions, and The Watch Directory expressly disclaims any and all liability in connection with the user generated content published on or through the website. The Watch Directory does not permit copyright infringing activities and infringement of intellectual property rights on its website, and The Watch Directory will remove all user generated content if properly notified that such content infringes on another’s intellectual property rights.


The Watch Directory reserves the right to remove or edit any user generated content that it deems in breach of the above terms and conditions, and/or to delete any user registered account related to such content.


You must not interfere with the smooth running and operation of this website. You will not commit or encourage a criminal offence; transmit or distribute harmful or malicious software; attempt to interfere with or cause disruption to the technical platform on which this website is hosted or the service offered by this website; send unsolicited promotional material or ‘spam’ to email addresses contained within this website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. ‘The Watch Directory’ will report any such breach to the relevant legal authorities and will disclose all relevant information which could be used to ascertain your identity.


You agree that your use of this website shall be at your sole risk. To the fullest extent permitted by law, ‘The Watch Directory’ its officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the website and your use thereof. ‘The Watch Directory’ makes no warranties or representations about the accuracy or completeness of this site’s content or the content of any sites linked to this site and assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our website, (iii) any unauthorised access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (iv) any interruption or cessation of transmission to or from our website, (iv) any bugs, viruses, trojan horses, or the like which may be transmitted to or through our website by any third party, and/or (v) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via ‘The Watch Directory’ website.

‘The Watch Directory’ does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through ‘The Watch Directory’ website or featured in any banner or other advertising, and ‘The Watch Directory’ will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.


Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this website are in no way associated, linked or affiliated with ‘The Watch Directory’ and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to that brand name.


The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law ‘The Watch Directory’ and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or linked sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect ‘The Watch Directory’s’ liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability, which cannot be excluded or limited under applicable law.


You agree to defend, indemnify and hold harmless ‘The Watch Directory’ from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal fees) arising from: (i) your use of and access to the website; (ii) your violation of any term of these Terms of Service; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that one of your User Submissions caused damage to a third party. This defense and indemnification obligation will survive these terms and conditions and your use of the website.


These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.


You agree to comply with the above stated terms and conditions. Should you break these terms, or incur liabilities as a consequence of using this website, you will be responsible for the costs and expenses that we incur as a result of such breach including reasonable legal fees (if applicable). You will remain liable if someone else uses your account or personal information unless you can prove such use was fraudulent.


In the event ‘The Watch Directory’ adjusts your watch bracelet and removes any links before dispatch, please send the included links back along with your watch if returning your order for any reason. We cannot and will not accept returned orders that have been adjusted by any third parties.

The Watch Directory LTD removes all liability from itself, in the even of any descriptive, visual or numerical errors (such as pricing).

All products are subject to availability. The Watch Directory LTD reserves the right to withdraw any goods purchased or made available for sale without notice. (This does not affect your statutory rights).

The Watch Directory LTD is not affiliated with any of the watch manufacturers advertised unless otherwise stated.

Here at The Watch Directory, our guarantee to you, is to only provide watches that meet out strict criteria for quality, condition and value.

Every watch is fully inspected by an export on arrival, making sure it is complete with the manufacturer's warranty card or papers, packaging / manufacturer's box, instruction manual(s) plus any other accompanying accessories.

Our promise is to never sell something that we wouldn't be happy with ourselves, if we wouldn't be happy with it, then why would you be.

Please select from the listed enquiry type to ensure relevant department receives your request.
This will allow us to respond promptly and efficently.